(SYNERGY CLEANING SOLUTIONS LLC ("us", "we", or "our") operates http://www.synergycleaningsolutions.com (the "Site"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site. We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
Information Collection And Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name.
Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics. In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this
We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive. Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
A regularly assigned team of SYNERGY Cleaning Solutions will clean your home. All employees are uniformed and trained. Our Cleaning Professionals will not eat, drink, smoke or use any appliances while inside your home.
Our normal workdays are Monday through Friday from 8:00 am to 5:00 pm. We make every effort to meet your needs, so if you have any emergency cleaning needed we are glad to work for you at no addition charge.
We treat your home with complete care and respect. However, should damage or breakage occur while we are cleaning, SYNERGY Cleaning Solutions will make every effort to repair or if necessary, replace the item.
If you have any special valuables, heirlooms or irreplaceable items, please put them away or instruct us not to touch them. A closed door or drawer is your signal to us that you do not want that area to be cleaned.
No. SYNERGY Cleaning Solutions brings all the equipment and normal cleaning supplies so you never need to worry about replenishing your supply for our maids. If you have special cleaning products you want the maids to use, please be sure to discuss this with the office owner or manager in advance, so that we can properly instruct the team.
This is your option. The large majority of our clients prefer NOT to be home when we clean. Some clients let us in before they leave for work and show us how to let ourselves out.
You may give us a key to be safely stored. Only the owner and/or production manager can access the client key. Maids are driven by the manager to your home for every cleaning appointment. The keys are stored in the safe by the owner and/or manager after they leave your house each evening. These keys are returned to the key safe until the next cleaning appointment.
Each home is different. There are several factors that determine pricing, such as square footage, time, pets, children, etc. A significant factor in price is how often we clean your home. If it is a weekly job, then the price could be less than a monthly job because homes tend to get dirty over a long period of time. We recommend having your home cleaned at least twice a month, possibly weekly, depending on the complexity of your home.
SYNERGY Cleaning Solutions ordinarily guarantee a specific day for your cleaning, doing our best to be there at your desired time. If you need a specific time guarantee, feel free to discuss this with us. Within reason, we will do our best to reach a mutually agreeable solution.
If you have a security system, please make necessary arrangements to give your SYNERGY Cleaning Solutions team access to your home on your scheduled day. Some clients establish a guest or temporary code for SYNERGY Cleaning Solutions.
Please advise us if you have pets and provide any information regarding your pets that would be helpful for us to know. Though not a requirement, we prefer pets to be restricted from the areas we clean, to allow us to clean your home better and more efficiently.